RETURN

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Your item must be in one of the following conditions to qualify for a return:  

  1. unused in its original packaging with proof of purchase
  2. used (but not more than 25% of the original content ) in its original packaging with proof of purchase 

You are not qualified for a return if the product has been used more than 25%.  

To start a return, you can contact us at hello@lamaxime.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting us will not be accepted.

You can always contact us for any return questions at hello@lamaxime.com.

Damages and issues

Please inspect your order and contact us immediately if the item is faulty, damaged, or wrong item so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, we will refund you on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

 

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